Privacy Policy
Privacy Policy for Muncho
1. Introduction
Welcome to Muncho, South Africa's first student grocery service. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information.
2. Information We Collect
Personal Information: When you register for our services or participate in our events or giveaways, we may collect personal information such as your name, student identification, contact details, and delivery address.
Payment Information: For processing payments, we collect billing information, including credit card details, which are handled securely through our payment gateway partners.
Usage Data: We collect information about how you use our website and services, including your IP address, browser type, and pages visited, to improve user experience.
3. How We Use Your Information
Service Delivery: To process your orders, deliver groceries, and manage your participation in events and giveaways.
Communication: To send you updates, promotional materials, and respond to your inquiries.
Improvement: To analyze usage data for improving our website and services.
Security: To protect against fraud, unauthorized transactions, and other illegal activities.
4. Sharing Your Information
Third-Party Partners: We may share your information with our trusted partners, including local farms and delivery services, to fulfill your orders.
Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
Data Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Consent Withdrawal: You can withdraw your consent to our processing of your personal data at any time.
7. Cookies
Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Muncho's services are intended for students, and we do not knowingly collect information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
Muncho reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Continued use of our services after changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through our official website or customer service channels. We aim to respond within 3-5 business days.
11. Governing Law
This Privacy Policy is governed by the laws of South Africa. Any disputes arising from the use of Muncho's services will be subject to the exclusive jurisdiction of South African courts.
By using Muncho's services, you acknowledge and agree to this Privacy Policy.
1. Introduction
Welcome to Muncho, South Africa's first student grocery service. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information.
2. Information We Collect
Personal Information: When you register for our services or participate in our events or giveaways, we may collect personal information such as your name, student identification, contact details, and delivery address.
Payment Information: For processing payments, we collect billing information, including credit card details, which are handled securely through our payment gateway partners.
Usage Data: We collect information about how you use our website and services, including your IP address, browser type, and pages visited, to improve user experience.
3. How We Use Your Information
Service Delivery: To process your orders, deliver groceries, and manage your participation in events and giveaways.
Communication: To send you updates, promotional materials, and respond to your inquiries.
Improvement: To analyze usage data for improving our website and services.
Security: To protect against fraud, unauthorized transactions, and other illegal activities.
4. Sharing Your Information
Third-Party Partners: We may share your information with our trusted partners, including local farms and delivery services, to fulfill your orders.
Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
Data Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Consent Withdrawal: You can withdraw your consent to our processing of your personal data at any time.
7. Cookies
Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Muncho's services are intended for students, and we do not knowingly collect information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
Muncho reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Continued use of our services after changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through our official website or customer service channels. We aim to respond within 3-5 business days.
11. Governing Law
This Privacy Policy is governed by the laws of South Africa. Any disputes arising from the use of Muncho's services will be subject to the exclusive jurisdiction of South African courts.
By using Muncho's services, you acknowledge and agree to this Privacy Policy.